Security & Fraud Center

Contact Us

We're serious about your security.

Tools and tips to help you protect your accounts, spot scams, and respond quickly if something feels off.
How We Prioritize Your Safety

We continuously improve fraud prevention tools and support - so you can bank with more peace of mind.   

Account Protection

  • 24/7 fraud monitoring and help if your card is lost or stolen 

Fraud Safety Features

  • 2FA adds an extra verification step 

  • Voice authentication helps protect your account when you call 

Your Security Checklist
  • Turn on 2FA (consider a trusted 2FA app like Google Authenticator, Duo Mobile, or Twilio Authy)
  • Enroll in voice authentication 
  • Learn common scams (phishing, vishing, spoofing) 
  • Set up alerts + review transactions regularly 
  • Lost ID? Report it to your financial institution ASAP (not just the DMV). 
Fraud Detection and Reporting

Stop. Close it. Call us. 

  • 10-digit texts are more likely to be scams 
  • Caller ID can be spoofed - even if it shows 315-477-2200 or 800-462-5000 
  • Short codes 86975, 40852, 43783 are almost certainly legitimate 
  • Don’t use contact info inside the message - use trusted sources instead 
If you suspect fraud, call 315-477-2200 or 800-462-5000. 
Voice Authentication

What is it? 

A secure, simple way to verify your identity by using your voice when you call Empower FCU. 

How does it work? 

It analyzes your unique vocal traits to confirm it’s really you. No lengthy security questions. 

How do I enroll? 

Call us and we’ll help you set it up. 

Read. Learn. Apply. 

Our blog covers the latest news to know, including fraud and digital security.

 

Get insights straight from our Fraud Operations team and learn how to apply them to your online safety measures.

Visit Our Blog