Send and Receive Money with Zelle®
Introducing Zelle® — a fast, safe and easy way to send money in minutes1 to friends, family and others you trust, using only their U.S. mobile number or email address.
Use Zelle® in your Empower Federal Credit Union app to send money directly from your bank account to theirs. With Zelle®, you can also receive money directly into your bank account within minutes¹.
FAST
Send money directly from your account to theirs — typically in minutes.¹
SAFE*
Send or receive money right from your Empower Federal Credit Union app.
*safe between people you know and trust
*safe between people you know and trust
EASY
Send money to people you know and trust using just an email address or U.S. mobile phone number.
Enroll today and send money to friends and family:
Enroll today and send money to friends and family:
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- Log into the Empower Federal Credit Union app.
- Select "Send money with Zelle®".
- Enroll your U.S. mobile number or email address.
- You’re ready to start sending and receiving money with Zelle®.
Tip For Android: Search "Empower FCU"
Tip For Apple: Search for "Empower Federal Credit Union"
Download here:
Zelle® Small Business FAQs
Eligible small business accounts can send, receive, or request money with Zelle®. To get started, log into Empower FCU’s online banking or mobile app and press Zelle.® Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you’re ready to start sending and receiving money with Zelle®.
To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.1
To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.
To request money using Zelle® with a small business account, choose “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request2.” You’ll receive a payment notification once your customer has sent you money in response to your request.
To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.1
To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.
To request money using Zelle® with a small business account, choose “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request2.” You’ll receive a payment notification once your customer has sent you money in response to your request.
Eligible small business accounts can send, receive, or request money with Zelle®. To get started, log into Empower FCU’s online banking or mobile app and press Zelle.. If you don’t see Zelle®, please call our customer support team at 315.477.2200 or 800.462.5000.
No, Empower FCU does not charge any fees to use Zelle® in the Empower FCU App.
Your mobile carrier’s messaging and data rates may apply.
Your mobile carrier’s messaging and data rates may apply.
Neither Empower FCU nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
No, Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 315.477.2200 or
800.462.5000 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 315.477.2200 or 800.462.5000 to determine what options are available.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 315.477.2200 or
800.462.5000 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 315.477.2200 or 800.462.5000 to determine what options are available.
Please contact our customer support team at 315.477.2200 or 800.462.5000 . Qualifying imposter scams may be eligible for reimbursement.
Keeping your money and information secure is a top priority for Empower FCU. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your Empower FCU account safe.
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
There are a few ways you can encourage your customers to pay you with Zelle®.
- Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
- Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”.
- Use Zelle® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).
No, Zelle® does not integrate directly with accounting software at this time. However, since Zelle® is connected to your bank account, you are able to see all Zelle® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle® transactions.
Zelle® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number.
To locate your Zelle® QR code, log into the Empower FCU App, click “Send Money with Zelle®”. Next, go to your “Zelle® settings” and click “Zelle® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code.
To send money, log into the Empower FCU App, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
To locate your Zelle® QR code, log into the Empower FCU App, click “Send Money with Zelle®”. Next, go to your “Zelle® settings” and click “Zelle® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code.
To send money, log into the Empower FCU App, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
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1
To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.
2
Payment requests to persons not already enrolled with Zelle® must be sent to an email address.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.