If you are locked out of your online account, here are the simple steps to unlock your account.
(Directions below based on desktop. Similar options available in the mobile app).
1. Enter your username & click login
. Select the option to reset your password. Click on the button "Reset My Password" to get started.
2. Enter the information requested to confirm your identity and click "Continue".
3. Select the method in which you would like to receive your temporary password.
4. Enter your username to continue.
5. Enter your temporary password.
6. Enter a new password and confirm.
Similar options available in the mobile app.