If you are locked out of your online account, here are the simple steps to unlock your account.

(Directions below based on desktop. Similar options available in the mobile app).
 

1. Enter your username & click login. Select the option to reset your password. Click on the button "Reset My Password" to get started.
Reset Your Password Screenshot


2. Enter the information requested to confirm your identity and click "Continue".
Confirm Your Identity Screenshot

3. Select the method in which you would like to receive your temporary password.
Screenshot of Temporary Password delivery options

4. Enter your username to continue.

Enter your Username screenshot

5. Enter your temporary password.

Login with temporary password screenshot

6. Enter a new password and confirm.

Enter a new password screen


Similar options available in the mobile app.
 

What do you want out of life?

Empower Federal Credit Union welcomes employees of many companies, immediate family/household members of employees and retirees, as well as our outreach to underserved communities to enjoy personal and business banking solutions including auto loans, mortgages*, credit cards and more. Bank online, in any central NY branch, or call us at 315.477.2200.

* Home mortgages available in FL, PA, CT, NY and NC.