Sometimes You Need Personal Help

That’s why we’ve arranged for your immediate access to a financial counselor through Balance. These experienced counselors can answer a wide variety of financial and credit related questions and send you additional information if you need it. Call 888.456.2227, Email or chat now online.

Empower Certified Counselors

Prefer to meet with an advisor that works at an Empower branch? We have Certified Financial Counselors on staff and available for a one-on-one in-person or by phone appointment. Call 800.462.5000 to make your appointment with an Empower Certified Counselor Today!

Wondering If You Should Call?

If it’s related to finance and is something you want to know, the counselors can help. Here are some of the questions people call with:

  • How can I design a realistic budget to achieve my financial goals?
  • I just got notice that my wages will be garnished. What can I do?
  • What are my options for getting out of debt?
  • How can I get a copy of my credit report?
  • How do I address inaccurate information on my credit report and submit a request to have it corrected?
  • I want to buy a home in the next few years. How can I prepare for that?
  • I am getting a divorce. How will this impact my credit score and budget?
  • I’m having trouble paying my bills and I can’t get a consolidation loan. What can I do?

What do you want out of life?

Empower Federal Credit Union welcomes employees of many companies, immediate family/household members of employees and retirees, as well as our outreach to underserved communities to enjoy personal and business banking solutions including auto loans, mortgages*, credit cards and more. Bank online, in any central NY branch, or call us at 315.477.2200.

* Home mortgages available in FL, PA, CT, NY, NC, SC and TN.

Empower Federal Credit Union rated 5-Stars by Bauer in 2023  Best Companies to work for New York 2023 Logo2023 Winner of Best Companies to Work for in New York State