Online Banking
Home > Member Center > Tools & Education > Financial Counseling

Financial Counseling

Empower Federal Credit Union has over 170 Certified Financial Counselors on staff to assist with one-on-one financial counseling services. Counseling topics include basics of money management, creating a spending plan, improving one’s credit score, and how to avoid predatory loans.

In addition to you working one-on-one with our financial counselors, we are pleased to present additional resources to help you manage your finances and make informed decisions about your money. These resources are paid for by Empower Federal Credit Union and are free for all members.
 
For those who prefer to organize their own finances, Empower now provides powerful financial education tools that can be accessed on our BALANCE WEBSITE. Many common questions can be answered once you arrive at the site. The second resource is live personal financial counseling.
 
If you’re meeting with a financial counselor, please click the buttons below:

Sometimes You Need Personal Help

That’s why we’ve arranged for your immediate access to a financial counselor through Balance. These experienced counselors can answer a wide variety of financial and credit related questions and send you additional information if you need it. Call 888.456.2227, Email info@BalancePro.org or chat now online.

Empower Certified Counselors

Prefer to meet with an advisor that works at an Empower branch? We have Certified Financial Counselors on staff and available for a one-on-one in-person or by phone appointment. Call 800.462.5000 to make your appointment with an Empower Certified Counselor Today!

Wondering If You Should Call?

If it’s related to finance and is something you want to know, the counselors can help. Here are some of the questions people call with:

  • How can I design a realistic budget to achieve my financial goals?
  • I just got notice that my wages will be garnished. What can I do?
  • What are my options for getting out of debt?
  • How can I get a copy of my credit report?
  • How do I address inaccurate information on my credit report and submit a request to have it corrected?
  • I want to buy a home in the next few years. How can I prepare for that?
  • I am getting a divorce. How will this impact my credit score and budget?
  • I’m having trouble paying my bills and I can’t get a consolidation loan. What can I do?

What do you want out of life?

Empower Federal Credit Union welcomes employees of many companies, immediate family/household members of employees and retirees, as well as our outreach to underserved communities to enjoy personal and business banking solutions including auto loans, mortgages*, credit cards and more. Bank online, in any central NY branch, or call us at 315.477.2200.

* Home mortgages available in FL, PA, CT, NY, NC, SC and TN.

Empower Federal Credit Union rated 5-Stars by Bauer in 2023