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We are aware that scammers are sending fraudulent emails and calling members, pretending to be Empower employees. If you receive a call that appears to be from Empower FCU, please ask for the caller’s name, then hang up and call Empower directly on 1.800.462.5000, or visit your local branch. DO NOT call back the number that called you, or provide any information to anyone unless you called us. Empower will NEVER ask you for your online banking password or your full card number.

Enhancement Guide

Please see the guide below to find out more about the most recent enhancements made to online and mobile banking.

March 2023

Misc

Alkami has slightly changed the Header view on the desktop.

Current Header:
Screenshot of Current Header Layout

Screenshot of dropdown under name in current header

New look of header on desktop, icons have replaced options. Rates and Locations has shifted from the left side of the screen to the right and Search has been removed:

Screenshot of new header layout.

Screenshot of options in dropdown under name

The envelope icon will take the member to their messages:

Screenshot of how to access Message Center in new header