Q: Did the value of my rewards points change?
A: While the VALUE is remaining the same, the EARNING of the points changed from earning 1 point for every dollar spent, to earning 1.5 points for every dollar spent. The REDEMPTION changed to $0.01 for every point (see table below). This change makes it easier to determine the value of your points at a glance and is also more in line with industry standards.
Q: How do I access my Rewards?
A: The Rewards widget is available online when you login to your Empower FCU account. With this online option you may redeem points for gift cards, travel or opt to Pay with Rewards*.
Q: What denominations are gift cards available in when selecting online?
A: Additional denominations are now available based on merchant (login to your account, select the Rewards widget, and shop the catalog to view options). You may now redeem points for gift cards beginning at $25.
Q: What is Mastercard Pay with Rewards™?
A: Mastercard Rewards is the overarching rewards program sponsored by Mastercard. Mastercard Pay with Rewards is part of Mastercard Rewards and gives you the flexibility to use your points to pay* for purchases online and in stores instantly.
Q: Important Pay with Rewards™ Information
A. When using Pay with Rewards the credit is based on the authorization amount. This is important to understand when using Pay with Rewards at gas stations and restaurants. Gas stations frequently authorize for $1 prior to pumping gas. Restaurants receive authorization for the amount of the bill not including the tip. Therefore, your pay with rewards credit in either of these instances may be different from the amount of the actual transaction.
Q: When would it be best to order a gift card vs. using Pay with Rewards™?
A: Unless you intend to give the gift card as a gift, Pay with Rewards is faster and more convenient. No more waiting for the card to arrive in the mail! Pay with Rewards can be used anywhere Mastercard is accepted, so you are no longer limited to the gift card merchant list.
Please note: When redeeming Reward Points for Gift Cards delivery can take 3-4 weeks.
Q: Can Mastercard Pay with Rewards be used at any merchant?
A: Mastercard Pay with Rewards can be used anywhere Mastercard is accepted. By using the Pay with Rewards option, you can determine where and when you’d like to redeem them.
Q: Is there an additional fee for Mastercard Rewards and Mastercard Pay with Rewards?
A: No, there is no additional fee to participate in Mastercard Rewards or to use Pay with Rewards. It’s one of the many benefits of being an Empower Mastercard credit cardholder. Nominal fees will apply when using the travel tool.
Q: How will the travel rewards change?
A: Redeeming points for travel is even easier! Use the online booking tool to arrange for air, hotel, car rental or other activities. Minimum points required for booking are 2,500 points per ticket. Nominal fees will apply.